Shipping 360 Platform

Lack of visibility and accuracy
for shipping and mailing expenses with data that is difficult to collect and error prone

Difficulty managing users 
across multiple locations using different systems for shipping and mailing.

Confusion from users across locations
and trying to manage multiple carrier accounts and various equipment and software contracts

Cost increases
continue for both shipping and mailing without business rule controls

Compliance risks
with data security on the cloud and lack of chain-of-custody clarity 

Platform Security
Security in a cloud environment is paramount. Every Shipping 360 application meets the following security standards:
VPAT Compliant Accessibility: WSCAG & Web Accessibility
CCPA/GDPR Compliant
SOC 2 certified
FedRAMP Security Authorization

User management
Unified access and control of user management and features to each application on the platform makes it easy to scale.

User Security
Streamline the user experience for shipping and mailing applications, while meeting your security standards with single sign on and multi-factor authentication.

Business rules
Easily implement and centrally manage business rules for carriers, routing inbound packages, and more.

Analytics
Capture and organize every mailing and shipping expense into a single place for complete visibility with new insights for cost control and efficiency improvement.

Shipping costs
Postage
Equipment costs
Supplies

Shipping
Simplify shipping across your entire enterprise with tools that enable smarter shipping decisions, while centralizing management of carriers and users.

All-in price for your carriers
Simple view by carrier, service, delivery objective, and cost.
Business rules
Ensure right services at the right rates are selected and used.
Special USPS discounts 
Access lowest USPS shipping pricing (up to 88% savings).
Consolidated carrier billing
All of your carriers. One simple monthly bill.

Mailing
Print USPS postage from anywhere without a postage meter, and simplify every step of preparing, tracking and managing USPS Certified Mail.

Print First-Class postage
Print postage for letters (qualifies for 3¢ metered mail discount) or flats.
Multiple options to print
Print postage using your desktop print to stamp sheets or directly on the envelope.
Save $1.35 on Certified Mail
Simplify Certified Mail with Electronic Return Receipt and save $1.35 on every piece you send.
Access anywhere
Every employee can access the application to print postage.

Receiving
Streamline receiving of inbound packages and parcels with full chain-of-custody visibility and control.

Immediate digital record
for every important package or trackable mail piece you receive.
End-to-end tracking
Time-date stamp reporting from the time items enter your facility to when items reach recipients.
Proof of delivery
Leveraging mobile app to capture and store signatures and photos of delivered items.

Distribution
Safe, secure, and convenient way to deliver incoming packages and internal assets.

Business Needs
Moving to new corporate office
– Opportunity to build new, state-of-the art mail center to send contracts, corporate office shipping and mailing to employees, contractors, vendors and clients.
– Clients dream was to have everything provided by one vendor so everything would work together seamlessly, but they weren’t aware of such a solution. After viewing the demo of the 360 platform, they were thrilled to work with one trusted company, have one MSA, and one end-to-end solution

Results
Process Improvements with Centralized Control
-Drastically reduced the time and effort of choosing the best service to ship packages for remote employees
-Shipping and mailing activity from hardware and software devices are captured and centralized in one, weekly, automated report to facility managers to ensure best practices.
Secure and Convenient Lockers
– Guests, athletes, vendors, and partners can easily and securely store items when traveling for day-long events (hybrid workforce)
– Deliveries for employees are safely stored and tracked using the streamlined integration of PitneyTrack software and ParcelPoint smart lockers
Improved User and Client Experience
– Plans to expand solution into satellite offices so all are connected into Analytics as a central source of data truth. This way, all shipping and mailing activity and expenses can be viewed and improved on at the any level: location, team, or user.

Business Needs
Existing solution was being sunset and needed alternative
– Multiple sending and receiving modules on one platform with secure, OIDC authentication for thousands of users across hundreds of locations
– Ability to offer employees to access to use discounted rates, print shipping labels from their computers and pay with credit card
One Vendor. One Contract. One powerful solution. They didn’t want to deal with multiple vendors having to go through strenuous Information Security/Technology reviews a year

Results
Process Improvements with Centralized Control
– Improved how sensitive business documents like investment, credit card and mortgage statements were sent to clients. 
– For documents that had to be signed and returned, they had greater control of tracking and obtaining proof of delivery
-No longer need a full-time employee managing users now having OIDC and a single platform solution
Improved User and Client Experience
– Users has easy adoption due to  the modern interface, usability, flexibility of the product to customize screen views, business rules and brand layout
– Plans to expand solution to 5,500 more locations satellite offices so all are connected into Analytics as a central source of data

Business Needs
Standardize sending processes and data capture. Replace smaller postage meters
– Mitigate business disruption with threat of UPS strike by improving multi-carrier options and benefits in one solution
– Existing sending processes were disjointed with offices operating in silo. Usage and spend data was not being captured or accounted for correctly causing inefficiencies in collecting the correct data, time-consuming analyst work and costly shipping spend
– Looking for a secure, scalable solution that would pass security requirements and serve business needs for today and in the future as locations expanded

Results
Process Improvements with Centralized Control
– Addition as USPS with CeC rates improved shipping cost and reduced risk of business disruption due to threat of carrier strikes
– Managing business rules and user permissions across carriers is done easily in one location. No longer have to go to each carrier site to make changes
Fast implementation, adoption and results
– Scalable to handle 400k cost centers and 200k users across 5,500 locations. Plans to expand solution into international locations
– Multi-carrier rate shopping, label creation and analytics’ reports received positive employee feedback on user experience.